Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“This makes the second time I’ve had a colonoscopy at this facility. I was very impressed with the professionalism and caring of the staff.”
“Very helpful and friendly staff. The doctor even called me on Sunday to give me the results of the biopsy. Impressive!, I haven’t had anything like that since I was a child.”
“All of my experiences at the facility were superior. Keep up the great compassion for people!! A+.”
“Great experience. Already have recommended the facility to friends.”
“The staff was very friendly and caring. Dr. Wetzel was great – went over the results of the EGD & answered all of my questions. Thank you for a WONDERFUL experience.”
“The nursing staff was amazing! Very kind and considerate; felt like I received personalized care & attention, definitely was not treated like just another patient in a long line of them.”
“I was impressed with the overall appearance of the equipment and facility in general. Everyone I interacted with was very polite, confident in what they were doing and professional. I was very comfortable and felt that I was in good hands.”
“The doctor and the nurses were great. It made the procedure easier for me. The follow up call from the doctor and nurse, is greatly appreciated.”
“I felt as though everyone I encountered did their best to make my visit as comfortable and low-stress as possible. Their care and kindness felt completely sincere.”
“Love the care I got!!!”
“Everyone at the facility was excellent. The nurses, anesthesiologist and the doctor all made me feel very comfortable. Thank you so much.”
“Excellent service & great experience. Dr & his staff in the procedure room were excellent & made me feel very confident about the endoscopy.”
“Fantastic outpatient facility!”