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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

91%
93%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This makes the second time I've had a colonoscopy at this facility. I was very impressed with the professionalism and caring of the staff."

"Very helpful and friendly staff. The doctor even called me on Sunday to give me the results of the biopsy. Impressive!, I haven't had anything like that since I was a child."

"All of my experiences at the facility were superior. Keep up the great compassion for people!! A+."



"Great experience. Already have recommended the facility to friends."

"The staff was very friendly and caring. Dr. Wetzel was great - went over the results of the EGD & answered all of my questions. Thank you for a WONDERFUL experience."

"The nursing staff was amazing! Very kind and considerate; felt like I received personalized care & attention, definitely was not treated like just another patient in a long line of them."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.